Cloud Outsourcing provides expert, professional outsourcing support to companies in Australia, New Zealand, Canada and the USA to reduce their operating costs and help them stay competitive. Our company is Australian owned and operated, with our Head Office in Makati in the Philippines.

Cloud Outsourcing amalgamated several existing specialist outsourcing companies and has extensive experience working with businesses from a wide range of industries.

Our Outsourcing model emphasises long-term relationships between our pool of support professionals and the companies who need them.

We don’t just source freelancers; we build teams that extend the capacity and capabilities of an organization and integrate seamlessly with current operations. Our experience shows this drives better staff interaction and commitment to the companies, resulting in better quality support and reduced recruitment and retention overheads.

Business Process Outsourcing (BPO) is the practice of contracting the operations and responsibilities of a specific business process to a third-party service provider. Those processes can include a significant proportion of tasks required to run a successful organisation without needing to have the personnel or supporting infrastructure onsite.

Back Office BPO includes functions such as Financial Services and Workforce Management. Front Office BPO focusses on support functions such as Sales and Marketing, Customer Service.

With the high price of specialising professional services, many companies choose to extend their BPO to specialised areas such as Design and Creative services, Software Development and IT support, Engineering and Drafting and Project Management.

Offshore BPO is BPO managed in a country different from that of the business itself.

Outsourcing can significantly lower the staffing and infrastructure costs for a business, without sacrificing the quality of service. In fact, many companies find they can offer better services by extending their workforce capacity, capabilities and expertise through outsourced personnel.

Recruiting, managing and retaining experts is a frustrating, time-consuming and costly process in a competitive local job market. Providing the infrastructure for seating additional personnel is expensive in pricey rental locations.

Outsourcing allows you to access a much larger pool of ideal candidates, reduces overheads, provides flexibility to upscale and downscale rapidly so you can generate more revenue and increase your profitability.

Outsourcing to the Philippines makes excellent business sense. The country continually ranks as one of the best countries to outsource to for excellent reasons.

Labour costs and overheads are lower, but that doesn’t mean you have to sacrifice quality.  

A large population and an excellent education system, has created an extensive pool of highly educated professionals across all industries. Filipinos are loyal with integrity and a fierce work ethic. They have a high level of English Proficiency, regularly ranking number one on the Business English Index (BEI) and their history means they understand Western Cultures and values.

Government incentives offer many advantages and fuel the industry’s growth.

Quite simply, businesses who outsource to the Philippines pay LESS and get MORE